Privacy Policy
Last Updated: November 15, 2023
Planonova Media ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website planonovaan.media or use our services.
Information We Collect
We collect several types of information from and about users of our Services, including:
Personal Information
We may collect personal information that can identify you, such as:
- Name and contact information (email address, phone number, shipping address)
- Payment information (credit card details, billing address)
- Demographic information (age, gender, dietary preferences)
- Account credentials (username, password)
- Communication preferences
Non-Personal Information
We automatically collect certain information when you visit our website:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and fulfilling your orders for culinary kits and workshops
- Providing customer support and responding to inquiries
- Personalizing your experience and recommending products
- Sending promotional communications (with your consent)
- Improving our website, products, and services
- Preventing fraud and enhancing security
- Complying with legal obligations
Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We engage trusted third parties to perform functions and provide services to us, such as:
- Payment processing
- Order fulfillment and delivery
- Website analytics
- Marketing and advertising
- Customer support
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to processing of your data
- Data portability
- Withdraw consent at any time
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Links
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Planonova Media
123 Culinary Avenue
Vancouver, BC V6B 2T9
Canada
Email: privacy@planonovaan.media
Phone: +1 4376112978